MarkLayer and Userback look similar but solve different problems. Userback's main mode is a feedback widget you embed on your own product so end users can submit annotated feedback to you. MarkLayer is a browser-based app your team uses to annotate any webpage (including third-party pages, staging sites, and competitor products) and share the result, with nothing to install on either side.
Choose MarkLayer when your team needs to give feedback on any webpage, anywhere on the internet. Choose Userback when you need to collect annotated feedback FROM your end users on your own product via an embedded widget.
| Feature | MarkLayer | Userback |
|---|---|---|
| Price | Free | Paid (subscription per user/month) |
| Sign-up required | No | Yes |
| Primary use case | Your team annotating any page | End users giving feedback on your own product |
| Embedded widget on your site | No | Yes. JS snippet you install |
| Works on third-party / competitor pages | Yes. Annotate any page | No. Widget only on your installed sites |
| Browser/OS metadata capture | No | Yes |
| Integrations | None native | Jira, Slack, Trello, Asana, GitHub |
| Real-time live cursors | Yes | No |
| Open source | Yes | No |
| Best for | Internal team review on any page | Customer feedback widget on your own product |
Userback is a paid feedback platform whose primary use case is collecting feedback FROM your end users via an embedded widget on your own product.
MarkLayer is a free, open-source web app for annotating any live webpage. Paste a URL atmarklayer.app and draw, comment, arrow, or highlight directly on the page in your browser — no install, no account, no sign-up. Share a single link and anyone can open the annotations in any browser. A free Chrome extension is available for the sites the web app cannot embed, such as pages behind a login, but it is optional and never required to view a share link. There is no paywall and no trial period.
Userback and MarkLayer get conflated because both have annotation. Userback is the widget customers use to give you feedback on your product. MarkLayer is the tool your team uses to give feedback on any page. Different sides of the table.
Paste any URL at marklayer.app and annotate the live page in your browser. No install, no account, no sign-up. Recipients of your share links don't need to install anything either.
Annotate a page